Privacy Policy

This document explains our policy on the collection and processing of personal information in the course of our dealing with you. Personal information includes any information that enables us to identify you as an individual; e.g. your name, email address, telephone number, etc.

We take the security of your personal details very seriously and are committed to protect your privacy by safeguarding your information in accordance with all applicable laws relating to data protection and privacy, including the EU General Data Protection Regulation (GDPR).

This document explains:

• Who are we?
• What information do we collect?
• Why do we collect this information?
• How do we use your personal information?
• How long do we keep your personal information?
• Who else has access to your personal information?
• How will we secure your information?
• What are your rights on your information we hold?
• How to contact us?
• Transmission risk you should be aware of
• Policy updates

When using our website we will also place cookies on your device - please see our Cookies page for more information about the cookies we use and how you can change your cookie settings.

Who are we?

We are Web Ironmongery Ltd; an internet based ironmongery products trader. You can find our address and how to contact us information in “How to Contact Us?” section below.

What information do we collect?

(a) Information we collect when you create an account with us is your name, your email address, and a password (you are advised to keep your password safe)
(b) When you browse our websites or shop with us, we collect:

• your IP address and information regarding what pages are accessed and when
• cookies and information about your online browsing
• details of your purchases from us including your invoice and delivery details
• information when you ask a question via our Contact Us section

The information we collect is used to notify consumers about our products and services or updates to our web site, not shared with other organizations for commercial purposes.

Our website and apps are not intended for children and we do not knowingly collect data relating to children.

Why do we collect this information?

We collect information about you for three main reasons:

1. to process your orders correctly and speedily
2. to keep you informed about our products and services, and
3. to provide you with the best possible service.

However, even if you choose not to receive any marketing information from us, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you place or products you purchase.

How do we use your personal information?

We may use your information to:

1. communicate with you about your order
2. send you information about products and services
3. notify you about changes to our services
4. to respond to any queries that you send to us
5. analyse your past purchases and viewing history on our website to provide you with special offers tailored to your experience online
6. address any claims made against us

The legal basis for all information use is that:

1. we have your consent for the use of your personal information
2. we can fulfil and honour a contract with you
3. and/or that the use of your personal information is necessary for our legitimate interests

How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. Therefore, the period will be determined by the purposes for which we are collecting and using your information and our legal and regulatory obligations.

Who else has access to your personal information?

We may pass your personal information to third parties, including in the following circumstances:

• Third-Party Service Providers: We use third parties to carry out tasks on our behalf that involve the processing of personal information. For example, to fulfil orders, deliver packages, send postal mail, SMS text messages and emails.
• We may pass personal information to our insurers in the event that a claim is made or likely to be made against us.
• We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity.
• We may pass your personal information to third parties if we are under a duty:

1. to comply with any legal obligations (including in connection with a court order)
2. or in order to enforce or apply any agreements we have with you
3. or to protect our rights, property or safety or those of our customers, employees or other third parties.

However, as company rule, we will not sell or rent your information to third parties.

How will we secure your information?

We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions on a daily basis.

What are your rights on your information we hold?

GDPR (General Data Protection Rule) gives you more control over your data and, therefore, there are numerous rights set out. In a nutshell, you have the right to ask us to:

• Confirm what personal information we hold about you and provide you with a copy of that data
• Correct any personal information that is incorrect
• Wipe off your data from our systems where there is no good reason for us to hold that data
• Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
• Provide you with the personal information in a structured and commonly-used electronic format without any cost to you.

We may have to request proof of identity before we are able to disclose your personal information to you or comply with other requests.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you're not happy with how we are handling your personal information. You can contact the supervisory authority at:

• Email: casework@ico.org.uk
• Phone: 0303 123 1113 (local rate) or 01625 545 745
• Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
• Website: www.ico.org.uk

How to contact us?

To ask for a copy of your personal information or to make any amendments, you can:

• Contact us via the enquiry form on our website
• Call us on: +44(0)1254263934
• Write to us at Customer Service, Web Ironmongery Ltd, 100 Menzies Road, Hastings, East Sussex, TN38 9BB
• Email us on support@webironmongery.co.uk

Transmission risk you should be aware of

It is a commonly known fact that the transmission of information via the internet is not completely secure across the internet. Therefore, this risk is not specific to our services and, consequently, we cannot guarantee the security of your data during the transmission phase. You transmit data over the internet at your own risk.

Policy updates

We may make changes to this policy as and when needed so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.