Delivery Information
Deliveries Within The UK
Delivery Information
At Web Ironmongery, we are committed to providing reliable and efficient delivery services to our trade customers. Please review the following information regarding delivery options, charges, and procedures.
Standard Delivery
Enjoy free standard delivery (3–5 working days) on all orders over £75 (excluding VAT). Orders Below £75 will be charged a standard delivery. Our logistics partners ensure goods are delivered promptly and securely to your business address.
Standard delivery for an item is aimed from 3 to 5 working days but can be extended if the courier delays the delivery of an item.
Express Delivery Options
Expedited delivery options are available for an additional fee. Delivery costs will be shared on call for a most accurate pricing.
Pricing and VAT
All prices shown on our website exclude VAT at 20%. VAT and any applicable delivery charges will be added at checkout.
Same-Day Dispatch
Orders placed before 1 PM (Monday to Friday, excluding bank holidays) are usually dispatched the same day. Orders placed after this time will be processed on the next working day.
Shipping Charges for Orders Under £75
For orders under £75, delivery fees range from £4.99 to £8.99, depending on size and weight. The exact charge will appear at checkout.
Click & Collect Service
We offer a complimentary Click & Collect service from our warehouse in Blackburn. Simply select this option at checkout and we will notify you when your order is ready for collection.
Delivery Outside UK Mainland
Surcharges apply for deliveries outside the UK Mainland. Next working-day delivery is not available for these areas. Regions include (but are not limited to): Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, and Scilly Isles.
Affected postcodes include: All IV, All KW, PA20-PA78, KA27-KA28, PH4-PH50, All HS, All ZE, All IM, All BT. Please contact us for a bespoke delivery quotation at support@webironmongery.co.uk or call 01254 433883.
If you have already placed an order and your postcode falls outside UK Mainland, any additional delivery charges will be invoiced separately before dispatch.
Risk & Responsibility
Goods are carefully checked and packed before dispatch. Risk in the goods passes to the Buyer once they leave our premises or are collected by the carrier. Web Ironmongery is not liable for delays, loss, or damage in transit once the goods are handed over to the courier.
International Deliveries
International Delivery Information
Web Ironmongery provides international delivery services to trade customers worldwide. Please review the information below for details on shipping times, customs duties, and return policies.
Delivery Timeframes
- Standard Delivery: 12–25 business days for most international destinations.
- Express Delivery: Available on request for an additional charge.
Order Processing & Dispatch
Orders placed from Monday to Friday (excluding UK bank holidays) are usually processed and dispatched within 2–3 business days. Delivery timeframes may vary depending on customs clearance and local carrier operations.
Shipping Charges
International shipping charges are calculated automatically at checkout based on destination, order weight, and dimensions. Oversized or irregular items may incur additional surcharges, which will be invoiced separately.
Customs Duties, Taxes & Fees
Customers are responsible for paying all customs duties, import taxes, or handling fees charged by their local authorities. Web Ironmongery does not control or cover these costs.
If customs fees are not paid and goods are returned, a 30% restocking fee and return shipping cost will be deducted from any refund. Refunds will be issued for product value only and do not include original shipping or customs fees.
Returns
International returns must be arranged and shipped by the customer at their own expense. A 30% restocking fee applies to all authorised returns of non-defective items.
If customs duties are unpaid and goods are returned automatically by customs or carriers, both the restocking fee and return shipping charges will be deducted from any refund.
Issues with a Product
If you receive a defective or damaged item, please notify us within 2 business days of delivery and provide photos or videos. In confirmed cases of damage or defect, no restocking fee will apply. You may need to return the item at your own expense.
Web Ironmongery is not responsible for reimbursement of customs duties, import taxes, or surcharges related to returned goods.
Additional Charges for Existing Orders
If you request delivery to a country not originally selected at checkout, additional shipping charges may apply. These will be invoiced separately before dispatch.
Risk & Responsibility
Once dispatched, risk in the goods passes to the Buyer. Web Ironmongery is not liable for delays, customs inspections, or loss or damage occurring in transit after dispatch. All shipments are covered under carrier terms.
Contact Information
Axlon Ltd T/A Web Ironmongery UK
Address: 69 Staverton Road, London, England, NW2 5HA
Email: support@webironmongery.co.uk
Phone: 01254 433883
UK Co. Reg. # 13776837
We appreciate your business and strive to provide a smooth and reliable delivery experience.
